White Papers

Performance Matrix and Continuous Improvement

DavCo Restaurants is one of the largest franchise organizations of the Wendy’s brand with 150 restaurants operating in the areas of Baltimore and Central Maryland, Northern Virginia, District of Columbia, and Eastern Shore of Maryland. With 4,600 employees and $217,000,000 in annual revenue. This is the story of an organization…

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A Fresh Approach to Oil Management

We have come a long way from the days of Wendy’s Old Fashioned Hamburgers restaurants, selling only hamburgers, fries, chili and Frosty’s. As the menu became more extensive, the complexities of the operation naturally increased as well. Read the full white paper here. 

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A Fresh Approach to Oil Management: Supplement 1

This serves as a supplement to the white paper, “A Fresh Approach to Oil Management”, written in November of 2011, by Rick Borchers, Chief Operating Officer for DavCo Restaurants. During the annual insurance review meeting, in July of 2015, regarding our self-insured Workers Compensation and General Liability Lines, we were…

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The REAL Approach

The R.E.A.L. Approach The Four Pillars of Leadership A common- sense approach to successfully managing organizational dynamics, while maintaining continuous improvement. Relationships Identify the right person for success Consider skill set, small margin for error Maintain effective lines of communication Learn to listen first Manage by question, elicit buy in…

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